Terms & Conditions

Last updated: 1/8/2024

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Please read these Terms of Use (“terms”, “terms of use”) carefully before using the https://www.raidermaids.com website (the “service”) operated by RaiderMaids SM (“us”, “we”, or “our”).

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Your access to and use of the Service is conditioned on your acceptance of and compliance with these terms. These terms apply to all visitors, users and others who access or use the Service.

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By accessing or using the service you agree to be bound by these terms. If you disagree with any part of the terms then you may not access the service.

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Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the terms, which may result in immediate termination of your account on our service.

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You are responsible for safeguarding the password that you use to access the service and for any activities or actions under your password, whether your password is with our service or a third-party service.

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You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

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Intellectual Property

The service and its original content, features and functionality are and will remain the exclusive property of RaiderMaids LLC and its licensors. RaiderMaids SM is a service mark of RaiderMaids LLC. "“Service mark” is defined as a word, name, symbol, or device, or any combination of those terms, used by a person to identify and distinguish the services of one person from the services of another; and indicate the source of the services." Tex. Bus. & Com. Code §16.001(8). See USPTO for "likelihood of confusion" when considering similar terms.

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Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by RaiderMaids LLC.

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RaiderMaids LLC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that RaiderMaids LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

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We strongly advise you read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

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Termination

We may terminate or suspend access to our service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the terms.

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All provisions of the terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

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We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

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Upon termination, your right to use the service will immediately cease. If you wish to terminate your account, you may simply discontinue using the service.

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Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

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Governing Law

These terms shall be governed and construed in accordance with the laws of United States without regard to its conflict of law provisions.

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Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights. If any provision of these terms is held to be invalid or unenforceable by a court, the remaining provisions of these terms will remain in effect. These terms constitute the entire agreement between us regarding our service, and supersede and replace any prior agreements we might have between us regarding the service.

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Changes

We reserve the right, at our sole discretion, to modify or replace these terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

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By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

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Contact Us

If you have any questions about these Terms, please contact us at info@raidermaids.com or you may call us at 469-296-3090.

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Cleaning Day Preparation

Your price for cleaning is based on the cleaners focusing all of their time on cleaning, we ask that you take a few minutes to tidy up to allow the cleaners easy access to the areas/surfaces to be cleaned: floors, counter-tops, tabletops, etc. If you’d like our cleaners to do these tasks for you, call the office in advance so your cleaning fee can be adjusted for the additional time.

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Communicate with your cleaner when they arrive (if you are home) a plan to make sure the cleaner has space to clean. Children, pets, and other adults in the way can be hazardous. Vacuum cords, cleaning products, and supplies will be in the area with the cleaner and to mitigate accidents from happening it is best to give them space. Neither cleaners or RaiderMaids LLC are responsible for your children/pets getting into supplies, although reasonable efforts are made to keep everyone safe.

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One of the best things you can do is make sure there is as little clutter as possible. The cleaners will need to have access to surfaces to clean and if they are covered up by too much clutter they may be inaccessible. The cleaners will work around these areas. If you have collectibles, or something else you don’t want touched, but would like the surface underneath cleaned, please remove your special items before the cleaning so we can access that area.

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The price quoted over the phone is based on the home being accurately represented at the time of booking. At times it is impossible for us to know if a home will require a more in-depth cleaning until the cleaner arrives on-site and is able to assess the level of cleaning needed in person. This does not happen often, but please keep in mind if the cleaner assesses the job and determines a more in-depth cleaning is needed, the cost of the job may be subject to increase. This will never be done without a conversation and your consent and approval.

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Add-On Services

These services are available for an extra charge:

Window (inside only) cleaning
Wet wipe/detail blinds
Clean inside oven
Dishes
Wet wipe/detail baseboards
Inside of refrigerator
Walls (Wiping down)
Laundry

Pets

We will gladly work around pets, we ask that indoor activity is limited for cleaning efficiency & safety reasons, if your pet becomes anxious or presents a safety concern, RaiderMaids LLC reserves the right to remove its providers from your home.

Our providers are instructed not to enter a house if they believe an animal is a threat, pets may behave differently if a family member is not present. If the removal of our cleaning provider is due to aggressive pets, our cancellation policy will apply.

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Service Fees

Please remember we give these instant prices based on years of experience, but we may adjust the price based on the actual condition of the house. To ensure there are no surprises when we arrive & find that the job will require extra time we’ll call you to let you know if we are unable to reach you, the provider will have to leave & you will be charged the cancellation fee.

We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards, RaiderMaids LLC will contact the client to discuss price or service revisions if the cleaning time differs significantly.

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Payments

Payments are made by credit card only. Cards will not be charged until AFTER the appointment is completed. A hold is placed on the card 24 hours before the booking, if the hold fails, we will contact you; we reserve the right to cancel your appointment and release the time slot to another client.

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"Satisfaction Guarantee" Policy

We want your experience to be top notch, and have built our business providing our clients with the best possible service available. Still, we realize that we are human, things will from time to time get missed, should this happen email or call us within 24 hours & we will correct the error at no charge. We have customers who are home a the time of completion sign off on the job as well. Refunds are not authorized.

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Recurring Service Discount

Recurring discounts start AFTER the first cleaning service, if you skip cleanings so that your cleaning’s frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency

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Rate Increases

Client’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of the client’s established service schedule or home or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, etc. The customer’s rate shall be increased annually, by an amount not-to-exceed 10% of the client’s current rate.

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Lockouts

The client shall make the service location accessible to RaiderMaids LLC providers on the scheduled service day. If the team is locked out of the client’s home, every effort will be made to establish contact with the client to arrange for entry into the home, if contact is not made within 30 minutes of the arrival of the cleaning team, the scheduled cleaning will be skipped & you will be charged the full booking fee, this fee is necessary to compensate the providers for unexpected lost revenue & time travel, to avoid the fee provide us with a key or code to gain entry to your home.

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Cancellations

Service reliability is extremely important because we reserve a time, especially for you, we request that you give us a minimum of 24 Hrs. advance notice if you need to cancel or reschedule for any reason to avoid incurring a cancellation fee.

Please note that if service is canceled with less than 24 hours notice (but by 5PM CST the day before) a $100 cancelation will apply to flat rate bookings. Same day cancelations, or turning providers away at the door will incur full booking charge and it will be charged to the credit card on file. Hourly services have a minimum booking charge of $400, or 3 hours, this applies to homes over 4,000 sq feet, the $400 minimum booking charge shall serve as the cancellation fee anytme within 24 hours but the day before, the day of, or if the door is locked or service is turned away, clients incur the ful booking fee.

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Commercial & Post Construction Cleans: Cancellation fee is 25% of the price if canceled at least 48 hours in advance. Any cancellations within 48 hours will incur the full fee, as we typically send multiple providers and book them for full days. Back filling multiple slots in a short time period is not always feasible, and we still need to pay providers who are also expecting that income.

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Alarm

If your home is equipped with a security system, please ensure that it is in the off position or call our office with the code & proper directions for use. If the code should change please let us know so you do not incur a lockout charge.

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Use of Homeowner’s Vacuum

If you request providers to use your vacuum, rather than the one they bring, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet & hard floor surfaces (unless you make an exception for the cleaner's equipment to be used).

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Cleaning Supplies

We provide the equipment & products needed to thoroughly clean your home, if you would like us to use your cleaning supplies, note that we are not responsible for any damage associated with those products. Most clients prefer we use their own toilet brush, and we are happy to accomdate this request. When special requests are made we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible.

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Items We Cannot Clean

Mold removal is a specialty, we cannot be liable for any mold-related risks in clients’ homes.

We cannot clean hoarding homes or areas containing any animals & humans’ body fluids, blood, feces, vomit, cat litter boxes, bird cages & urine, or excretions. Please note we do not provide bio-hazard cleaning services. We want to keep everyone safe, and that includes providers. There are multiple companies in the area that specialize in biohazard cleanup, they are better equipped to handle these tasks.

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Unreachable Areas & Heavy items

For safety & liability reasons our providers can’t climb higher than a step stool or work outside of your home. Cleaners can’t move objects more than 35 pounds, if you would like to clean behind heavy objects, please move prior to cleaning. Cleaners are aso not responsible for "pre-cleaning" meaning, they will do their best to work around clutter, but are not paid to pick up toys, books, laundry off the floor, etc. Cleaners will clean around, but will consider areas underneath as "unreachable". Before and After pictures are taken for quality assurance, so rest assured, cleaners are held to high expectations for the specific tasks they are paid to complete.

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Breakage/Damage & Loss Policy

While an occurrence is rare, the possibility of breakage or damage is present while we clean. Our cleaners exercise reasonable care when cleaning your home, all providers carry insurance for damage or breakage caused by the provider.

We are not liable for damage that is caused by normal wear & tear, improper installation of an item in your home, artwork, collectibles, or family heirlooms not disclosed during the booking process, these items include but are not limited to the following

Artwork, Collectibles & Family Heirlooms: These items are expensive & impossible to replace, the client should point out such items to us before starting service, please advise us how you would like your fragile items handled & their care.
Laundry Bleeding: All laundry is washed in cold water and regular heat to avoid color bleeding, but as is the case with any laundry process it can happen.
RaiderMaids uses an independent contractor which connects laundry professionals and customers for laundry services including pick up, delivery, washing, drying, and folding laundry. Users acknowledge that RaiderMaids does not oversee, direct, control, or otherwise scrutinize a washer’s work. Nor does RaiderMaids control the quality, timing, legality, or any other aspect provided. RaiderMaids is not responsible for any omissions or poor performance. RaiderMaids is NOT RESPONSIBLE for any laundry professional's work or performance.
Laundry service cancellation within 24 hours will be charged the full rate. Please call for special circumstances.
All items are kept together per customer laundry order, in the unlikely event that an item is lost or damaged, the insurance policy will give you credit towards future laundry service at up to $35 per garment ($200 maximum per order).
Plan covers used-value (70% of retail purchase price).
Regarding shrinkage, there are many types of clothes that shrink when laundered. This is normal and to be expected. As advertised, we only wash laundry in cold water and dry in normal heat. There is no part of our laundering process that is unique to what you would do at home and that would cause shrinkage. That's not to say that clothes don’t shrink, but it's due to the construction of the clothes, the type of fabric, and the age of the garment, and other factors combined with a standard laundering process. We do not take responsibility for items that shrink and they are not covered under the protection plan.
Regarding holes and tears: some garments will over time incur damage as a result of the normal laundering process and regular wear and tear. This would occur regardless of where the garment was laundered and is not covered under the Protection Plan. We are not responsible for holes or tears that occur as a result of the normal laundering process.

Notification must be made within 24 hours of breakage/loss of any personal items. Identical replacement is always attempted for items other than laundry, but not guaranteed.

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Cleaners Arrival Window

We schedule our cleanings in an order that requires the least amount of drive time in an effort to maintain low prices & avoid trip fees, if you require a specific time we will make every effort to accommodate your request, however, no times are guaranteed.

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We generally arrive within a 2 hour window period disclosed within your booking. If we are running late we will call you or text you.

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Holidays

At this time, RaiderMaids LLC does not offer holiday visits.

If your scheduled day falls on a holiday, we will contact you to reschedule, the following holidays will be observed:

Independence Day
Thanksgiving
Christmas Eve
Christmas Day
New Year's Eve
New Year's Day

House Key/Key Release

In the event the client chooses to leave a door unlocked or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, RaiderMaids LLC will not be held liable for any damages or theft to the client home.

Upon termination/cancellation of services, RaiderMaids LLC shall return any client key(s) in its possession no later than 48 hours after termination of services or the next business day.

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Non-Solicitation of RaiderMaids LLC Providers

As our customer, we ask that you agree not to solicit for hire any of our providers to work directly for you. Our professional cleaners are vetted, background checked, and have experience as cleaners. Significant time, resources, & money are invested in each new provider before we allow them to enter our customers' homes.

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Governing Law

Any claim relating to RaiderMaids LLC (RAIDERMAIDS SM) shall be governed by the laws of the State of Texas without regard to its conflict of law provisions.

We have taken every effort to design our website to be useful, informative, helpful & honest, hopefully, we have accomplished that & would ask that you let us know if you would like to see improvements or changes that would make it even easier for you to find the information you need.

RaiderMaids LLC reserves the right to change these terms & conditions at any time without prior notice to you

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